Withdrawal, Cancellation and Refund

Last updated: 2026-08-26

This document explains how you can end your subscription, when you are entitled to a refund and how to exercise your right of withdrawal. It is based on Articles 9-16 of the Turkish Distance Contracts Regulation.

1. Right of withdrawal — period and procedure

• For service contracts the withdrawal period starts on the day the contract is concluded and ends 14 days later. A notice sent before the deadline is valid.
• You may send the withdrawal notice in writing or on a durable medium, using the model form below or any clear statement. No reason is required.
• Address for notices: Contact e-mail — doldurulacak — +90 540 481 48 48
• We confirm receipt of a withdrawal notice within 24 hours.

2. When the right of withdrawal does not apply

• Even where you have given that confirmation, if the service is not supplied at all or is supplied materially differently from what was promised, the rules on defective performance apply and you may claim a refund.

3. Refund — amount and deadline

• Where withdrawal is valid, the entire amount collected is refunded within 14 days of your notice reaching us, in a single payment to the means of payment you used. You are charged nothing for the refund.
• If you have used the service during the withdrawal period at your express request, an amount proportionate to the period used may be set off.
• The time your payment institution or bank needs to post the refund to your account is outside our control and outside our 14-day obligation.

4. Cancellation (after the withdrawal period)

• You may cancel at any time, without reason and free of charge. Cancellation means the next period is not renewed.
• Access continues until the end of the period you have paid for; the fee for that period is not refunded, save for the exceptions below.
• Cases where a pro-rata refund is made: (a) the seller discontinues the service entirely, (b) force majeure lasting more than 30 days, (c) a material service interruption attributable to the seller and not remedied within a reasonable time.

5. Trial period

The trial requires no card details and does not convert into a paid subscription by itself, so no amount arises to be refunded during the trial.

6. Purchases through app stores

For purchases made through the App Store or Google Play, the store collects the payment. Cancellation and refund requests for those purchases go directly to the store under its own rules; the seller cannot technically intervene. You are still welcome to write to us and we will help where we can.

7. Defective service and your statutory options

Under Article 15 of Law No. 6502, if the service is defective you may choose between having the service performed again, a price reduction proportionate to the defect, rescission of the contract, or free repair. These rights are independent of the right of withdrawal and are subject to a two-year limitation period.

8. Model withdrawal form

Use of this form is not mandatory; any statement clearly expressing your decision to withdraw is valid.

9. Complaints

• Write to us first; we answer within 30 days at the latest.
• If you are not satisfied with the outcome, the Consumer Arbitration Committees and Consumer Courts in Türkiye, and the ODR platform in the EU, are competent.